Contacting the QIO

Members may request a Quality Improvement Organization (QIO) review from Livanta if they disagree with the decision of an inpatient facility, skilled nursing facility, comprehensive outpatient rehabilitation facility or home health agency to discharge them.  

To appeal, members may contact Livanta at:

• Address:

  Livanta BFCC-QIO Program  
  10820 Guilford Road Suite 202  
  Annapolis Junction, MD 20701  

• Toll-free number: 888-755-5580 (TTY: 888-985-9295)  

  Hours: 9 a.m. to 5 p.m. Monday through Friday (Eastern, Central, Mountain Time)  
             11 a.m. to 3 p.m. weekends and holidays (Eastern, Central, Mountain Time)

• Toll-free fax: 833-868-4061 
• Website: livantaqio.com*